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Draft returns policy awaiting approval. Orders are closed.

Returns and cancellation

Draft updated 7 September 2026. Not yet in force.

The short version

Changing your mind

Under the Consumer Contracts Regulations 2013 you can cancel from placing your order until 14 days after the day you, or someone you nominate other than the carrier, receive it. If one order arrives in separate deliveries, the period runs from the day after the last item arrives. Tell us with a clear statement before the cancellation period ends. Email is fine, and the form below is optional.

Send your FocusField back within 14 days of telling us. Include the supplied cable and pack it securely. You pay the direct cost of return postage for a change of mind; we recommend keeping proof of posting. We refund the price and standard delivery charge without undue delay, no later than 14 days after we receive the goods back or receive evidence that you sent them back, whichever is earlier. We use your original payment method unless you expressly agree otherwise, with no refund fee.

You can open the box and check your FocusField as you would in a shop. We may reduce the refund only for loss in value caused by handling beyond what is needed to check its nature, characteristics and function. Original packaging is helpful, but is not a condition of your cancellation right.

Faulty or not as described

Under the Consumer Rights Act 2015 you normally have 30 days from delivery to reject goods that are faulty, not fit for purpose or not as described for a full refund. After that you can usually ask for a repair or replacement at no cost, within a reasonable time and without significant inconvenience. If that is impossible, fails, or is not provided as required, you may be entitled to a price reduction or to reject the goods for a refund.

Your rights do not end after six months. For a repair, replacement or later rejection, a fault found in the first six months is generally presumed to have been present at delivery unless we show otherwise. After six months you may need to show it was present at delivery.

Email contact@clearzone.tech with your order number, what is wrong, and a photo if it helps. We will confirm the return address and pay reasonable return postage for faulty goods. Once we agree you are entitled to a refund, we pay it without undue delay and within 14 days of that agreement.

Pre-orders

Checkout is not open yet, so there are no pre-orders to cancel and no payment has been taken. When orders open, you can cancel at any time before dispatch and we will refund you in full, including any delivery charge, within 14 days.

Where to send returns

Email us for the return address and a returns reference. A reference helps us identify your order, but is not a condition of your legal rights. Please keep evidence that you sent the goods back.

Model cancellation form

Complete and return this form only if you wish to cancel the contract. Copy it into an email to contact@clearzone.tech. You can also cancel with any clear statement.